Flemming customer service
February 14, 2017
We previously had one of these waterers. It was great. We purchased a new one and it arrived January 12,2017. We had a tornado on Jan 15th. We did not get around to putting this one out till now, February. It had a problem- water won't shut off. I called Flemming only to find out we were one day over their strict 30 day policy return or warranty. They gave me the name of the manufacturer- Millside Industries & said to call them. I did. Millside was great. They are mailing me a new unit. No problem. We will NEVER buy anything from Flemming again! I highly recommend that you purchase your items somewhere else.
Merchant Response:This item is warranted by the manufacturer regardless of when you purchased it. They like to handle all of the warranties and replacements of defective items. I am sorry our customer service rep did not explain that to you. Glad you got a replacement on the way.
ProsLove the item, even though water would not shut off on this unit. Past one was great. Manufacturer Millside stood behind product and mailed us a new one.
ConsFlemming has poor customer service. We were one day over their 30 day return policy due to tornado--- they did not care at all. Wasn't their problem!! Well they are not my problem now as I will never buy from them again.